Terms and Conditions
1. Introduction
Welcome to Pet4Go, a platform designed to connect pet owners with pet sitters. By using our services, you agree to comply with and be bound by the following terms and conditions, including our Privacy Policy, Usage Terms, and GDPR Compliance.
2. User Accounts
- To use Pet4Go, you must create an account and provide accurate, complete, and up-to-date information.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Services Provided
- Pet4Go facilitates the connection between pet owners and pet sitters. We do not provide pet-sitting services directly.
- Pet owners are responsible for selecting a suitable sitter for their pet. Pet4Go does not guarantee the quality of the services provided by sitters.
4. Privacy Policy
- Pet4Go is committed to protecting your privacy. We collect, use, and share your personal data in accordance with our Privacy Policy, which is an integral part of these Terms & Conditions.
- We only collect the data necessary to provide our services, and we do not share your personal information with third parties without your consent, except as required by law.
5. GDPR Compliance
- Pet4Go complies with the General Data Protection Regulation (GDPR) to protect the data privacy of our users in the European Union (EU).
- You have the right to access, correct, delete, or restrict the processing of your personal data. For more information, please refer to our GDPR Compliance Statement.
6. User Conduct
- Users agree to use the platform lawfully and respectfully. Any misuse, including but not limited to harassment, fraud, or illegal activities, is prohibited.
- Pet owners must provide accurate information about their pets and any special care needs.
7. Payments and Fees
- Pet4Go may charge service fees for using the platform, which will be clearly communicated before any transaction.
- Payments between pet owners and sitters are processed through our secure payment system.
8. Cancellations and Refunds
- Cancellation policies vary depending on the sitter and service selected. Users are responsible for reviewing and agreeing to these policies before booking.
- Refunds are subject to the terms agreed upon between the pet owner and the sitter.
9. Limitation of Liability
- Pet4Go is not liable for any damages, injuries, or losses resulting from the services provided by pet sitters or from the use of our platform.
- We do not assume responsibility for the actions or omissions of users or any third-party services.
10. Dispute Resolution
- Any disputes arising between users should be resolved directly between the parties involved. Pet4Go may assist in mediation but is not obligated to do so.
- In the event of unresolved disputes, users agree to seek resolution through arbitration or other legal means.
11. Termination
- Pet4Go reserves the right to terminate or suspend any account at our discretion, particularly in cases of violation of these terms.
12. Changes to Terms
- Pet4Go may update these Terms & Conditions from time to time. Continued use of the platform after any changes constitutes acceptance of the new terms.
13. Governing Law
- These terms are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any legal proceedings must be brought within this jurisdiction.
14. GDPR Compliance Statement
- In compliance with GDPR, Pet4Go ensures that all user data collected is handled with the utmost care and security. Users have the right to request access to their data, correct inaccuracies, request deletion, or restrict processing. We only retain your data for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
- For data inquiries or concerns, please contact our Data Protection Officer at [Your Contact Information].
15. Contact Information
- For any questions or concerns regarding these terms, our privacy practices, or GDPR-related inquiries, please contact us at info@pet4go.com